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TMCNet:  FirstEnergy Utility Unveils New Smartphone App and Mobile Website

[February 08, 2013]

FirstEnergy Utility Unveils New Smartphone App and Mobile Website

TMCnet Contributor
FirstEnergy Corp., a diversified energy company, has introduced a new mobile website and free smartphone app for the customers of its electric utility companies in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland.
FirstEnergy is a company dedicated to safety, reliability and operational excellence and its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Maryland, Ohio, Pennsylvania, New Jersey, New York and West Virginia.

The company has initiated the release of the new website to make it easier for customers to access important information and services related to their electric accounts. The company officials confirmed that the app and mobile website are part of their ongoing effort to enhance service to their utility customers.
Interested can visit the company website using their smartphone to automatically enable the app. There's an app for each of FirstEnergy's 10 electric operating companies, and they're available for Apple (News - Alert) iPhone and Android smartphones. Customers can use the keyword 'FirstEnergy' to locate the apps in the online store.
'Our new smartphone app and mobile website make it easier for our customers to stay in touch with us and conduct every-day transactions when they're on the go, whether it's reporting a power outage or paying a bill,' said Ronald I. Green, vice president, Customer Service, in a statement. 'The new tools also make our simple and secure online bill payment programs even more convenient.'
The company further plans to introduce two-way text messaging and text message and email alerts for outage and bill communications, enhancements to the 24/7 Power Center, and greater functionality on the mobile website and app.

Edited by Amanda Ciccatelli

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