|[January 28, 2013]
TomTom Business Solutions Partners with Service Pro®'s Field Service Management to Provide Fleet Efficiencies
CONCORD, Mass. --(Business Wire)--
Business Solutions, a leading provider of advanced GPS and fleet
management solutions, today announced a partnership with MSI
Data to integrate their Service Pro® Field Service
Management software with TomTom (News - Alert) WEBFLEET®. Service Pro® users
gain access to vehicle location and accurate travel time information
allowing them to offer a more reliable service to their customers.
"Proactive communication with customers and compliance with
appointment ETA windows is one of the most important indicators of
success for field service businesses," said Harvey Shovers,
president of MSI (News - Alert) Data. "By integrating TomTom's WEBFLEET service with
Service Pro, we are pleased to provide a single solution for addressing
this issue for the field service marketplace."
A recent TomTom survey showed that 66 percent of service customers
expect a maximum of two hours for service delivery windows, and 74
percent say that late arrivals or missed appointments can be a reason
for losing business.
"For service businesses delivering on your promises is key," said
Matt Curtis, software alliance manager for TomTom Business Solutions. "With
a focus on getting the right technician to the right place quickly and
safely, this integrated approach is a win for everyone. We are
excited to work with the Service Pro team to help organizations become
more efficient with a comprehensive field service management offering
forservice technicians and vehicle fleets."
By adding TomTom WEBFLEET functionality and Service Pro's integrated
solution users can more accurately dispatch the driver based on actual
travel time data calculated in real-time by TomTom. Sending the 'fastest
to arrive' over the nearest to the destination is an innovative way of
dispatching that helps businesses meet customer ETA expectations.
More than 19,000 companies worldwide rely on TomTom fleet management to
monitor and manage the activities of their vehicles and mobile
TomTom Business Solutions (booth #5134) and MSI Data will demo the new
integrated solution at the 2013 AHR Expo taking place January 28-29 in
Founded in 1991, TomTom (TOM2) is the world's leading supplier of
in-car location and navigation products and services focused on
providing all drivers with the world's best navigation experience.
Headquartered in Amsterdam, TomTom has 3,500 employees and sells its
products in over 40 countries. Our products include portable navigation
devices, in-dash infotainment systems, fleet management solutions, maps
and real-time services, including the award winning TomTom HD Traffic.
For the world's most up-to-date route planner, including live traffic
information, go to www.tomtom.com/livetraffic. For
further information, please visit www.tomtom.com.
About TomTom Business Solutions
TomTom Business Solutions is a leading provider of fleet management
solutions and professional telematics Services. Our in-car products are
designed to help drive greener, safer and more efficiently. Our online
platform, WEBFLEET, is highly scalable and has the highest standards in
terms of reliability and security.
For further information, please visit business.tomtom.com
Follow us on Twitter (News - Alert) @TomTombusiness
About MSI Data
MSI Data develops enterprise, scheduling and mobile software that helps
companies improve the productivity of their field workforce. World-class
service organizations such as Time Warner (News - Alert), Bradley Corporation, Tax-Air
and Heartland Computers rely on MSI Data's powerful suite of field
workforce software to automate field service, inspections, site surveys,
audits, reporting and other critical field-driven business processes.
MSI Data replaces paper and disconnected spreadsheet-based business
processes with highly efficient, end-to-end processes through the
combination of mobile technology for field workers and ERP, CRM and
accounting systems integration. Whether deployed in the cloud or
on-premise, MSI field workforce software applications are easy to
acquire, easy to deploy and deliver enterprises with rapid return on
investment. For more information, please visit http://www.msidata.com.
[ Back To Cisco News 's Homepage ]