EYEMAGINE Gets the Edge With Toshiba's IPedge EP VoIP Business Telephone System
IRVINE, CA, Dec 04, 2012 (MARKETWIRE via COMTEX) --
Toshiba America Information Systems Inc., Telecommunication Systems
Division (Toshiba) -- www.telecom.toshiba.com, helped EYEMAGINE
Technology, an Irvine, Calif.-based eCommerce innovator, meet its
communications goals with a new IPedge(R) EP Voice over IP business
telephone system. Founded in 2003, EYEMAGINE empowers Fortune 500
clients nationwide to meet and exceed eCommerce goals by delivering
effective eCommerce solutions, including design, development, mobile
applications, systems integration, conversion optimization,
enterprise resource planning (ERP) integration, custom online payment
solutions, and more.
Cindy Natoniewski, EYEMAGINE's operations manager, specified the need
for an IP business telephone system that would meet EYEMAGINE's
communication objectives, which include:
-- Establishing a voice communication presence with an affordable IP
business telephone system;
-- Replacing the previous system, which had been outgrown, with the
latest in IP technology;
-- Delivering the scalability that allows new users, features, and
applications as the company grows;
-- Having an Automated Attendant with different time-of-day outgoing
greetings so that incoming calls are always answered; and
-- Allowing users to personalize their telephone features, including
their voice mailboxes.
EYEMAGINE turned to smplsolutions of Lake Forest, Calif., an Authorized
Toshiba Dealer since 2001. Mark Gallagher, sales engineer
smplsolutions, recommended Toshiba's IPedge EP Voice over IP business
telephone system. He said, "Toshiba's IPedge EP is the perfect
telephone system for growing small businesses. It has all the bells
and whistles of a bigger system but is designed for companies with
less than 40 users per server."
Solution: Toshiba's IPedge EP Delivers Scalable and Effective Voice
Installed and serviced by smplsolutions, EYEMAGINE's Toshiba business
telephone system consists of:
-- One IPedge EP business telephone system, a single-server solution;
-- Toshiba IP 5000-series desk telephones;
-- Unified Messaging, which allows users to receive email, faxes, and
voice messages in their email inboxes; and
-- Enterprise Manager for simple on-site management, including changing
names and resetting voice mail passwords.
Result #1: An Effective and Efficient Communication Solution for
Toshiba met EYEMAGINE's requirement for a scalable telephone solution
by providing features required by growing small businesses. With
Automated Attendant, EYEMAGINE's telephones are always answered with
appropriate outgoing greetings, based on time of day. Users now also
have direct-dial extensions, individual voice mailboxes, and the
ability to manage multiple lines while receiving important voice
mails via email.
Result #2: Unified Messaging and Automated Attendant Improve
Unified Messaging enables users to access their faxes, voice and
email messages right from their inboxes. Adding Automated Attendant
and direct-dial extensions empowers employees to be more efficient as
they receive only the calls that are actually meant for them. It also
improves client communication. The IPedge EP processes hundreds of
incoming calls every month, helping EYEMAGINE employees increase
productivity and profitability.
Result #3: Ability to Scale the Phone System Along With the Business
With Toshiba's IPedge EP, EYEMAGINE has an affordable, feature-rich
IP business telephone system that can grow as the business grows.
EYEMAGINE can add and network its IPedge EP with additional IPedge
systems and/or Toshiba's Strata(R) CIX(TM) business telephone
systems. For remote users, EYEMAGINE can simply add IP telephones
without having to install a system.
Bottom Line: Centralized Toshiba Business Telephone System Saves
Costs and Improves Communication
Toshiba's IPedge EP Voice over IP telephone system met and exceeded
EYEMAGINE's communications objectives. Bottom-line benefits include:
-- An effective voice communication platform with an Automated Attendant
and direct-dial extensions;
-- An affordable Voice over IP telephone system designed for a small
-- Flexibility of IP telephones, which can be moved around with
-- Cost savings over a digital telephone system as less cabling was
needed and Unified Communications was included with the IPedge EP; and
-- The ability to scale the telephone system as the business scales.
"Together, Toshiba and smplsolutions exceeded expectations, giving us
exactly what we wanted: an effective telephone communication platform
in an affordable IP business telephone system that was designed for
small businesses," said Natoniewski. "And, we have room to grow."
"With Toshiba's IPedge EP single server solution, EYEMAGINE's users
are empowered to communicate more effectively, be more efficient, and
have greater access to their customers, partners and each other,"
added Gianna Santi, marketing manager for smplsolutions.
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About Toshiba America Information Systems Inc.
Toshiba America Information Systems Inc.
Telecommunication Systems Division is one of the three business units
of Toshiba America Information Systems Inc. (TAIS) and offers
business communication solutions for SMB enterprises and enterprises
with multi-site or regional locations. Toshiba's VIPedge cloud
service supports up to 60 users, and the IPedge and Strata CIX
systems support from 8 to 1,000 users and offer Voice over IP, voice
mail and unified messaging, conferencing and collaboration, unified
communications applications, networking, mobility and more. Together
with Toshiba's notebooks, tablet PCs, copiers, and surveillance video
cameras/recorders, Toshiba's Telecommunication Systems Division helps
enterprises maximize business efficiency in communications and
mobility. For more information, visit www.Telecom.Toshiba.com.
Headquartered in Irvine, Calif., TAIS is an independent operating
company owned by Toshiba America Inc., a subsidiary of Toshiba
Corporation, a world-leading diversified manufacturer, solutions
provider and marketer of advanced electronic and electrical products
and systems. Toshiba was founded in 1875 and today operates a global
network of more than 550 consolidated companies, with 202,000
employees worldwide and annual sales surpassing 6.1 trillion yen
(US$74 billion). Visit Toshiba's Web site at
Copyright 2012 Toshiba America Information Systems Inc. All rights
reserved. All product, service and company names are trademarks,
registered trademarks or service marks of their respective owners.
Information including, without limitation, product prices,
specifications, availability, content of services, and contact
information is subject to change without notice.
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SOURCE: Toshiba America Information Systems Inc., Telecommunication Systems Division
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