SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community
 
| More

TMCNet:  Keynote Brings Out Mobile Banking Scorecard Results

[November 09, 2012]

Keynote Brings Out Mobile Banking Scorecard Results

Nov 09, 2012 (Close-Up Media via COMTEX) -- Keynote Systems, a company focusing on mobile and web cloud testing and monitoring, announced the results of the Fall 2012 edition of the Keynote Mobile Banking Scorecard, initially launched in 2011 and the standard in benchmarking consumer mobile banking offerings.


According to a release, Chase Bank achieved its second consecutive win for Overall Score, while second place went to Wells Fargo and third place to Bank of America. Leaders for individual modes include BB&T for Text banking, Wells Fargo for Mobile Web, Chase for iPhone and BlackBerry App banking and Bank of America for its Android App. Looking across the five modes, the Scorecard found Chase offers the best overall Functionality and Ease of Use while Wells Fargo leads in Privacy & Security and Quality & Availability.

"Tracking the top 15 retail banks in depth, we found the largest banks tended to offer the strongest App banking, but customers of the smaller banks tracked were just as likely to enjoy the best in text banking," says Chris Musto, general manager of Keynote customer experience delivery. "Year over year, we saw that banks that had planned BlackBerry Smartphones apps, are pulling back with the falling market share of the brand." The Keynote Scorecard results indicate that there is increasing focus on the development of functionality and design elements tailored for the mobile experience.

"Banks are now moving beyond designing mobile banking offerings that are simply a subset of what consumers can already do in online banking. Even in the midst of a long-term decline in paper checks, smartphone check deposit is becoming readily available and on its way to becoming pervasive. The one obvious hold up is mobile payments, which is still largely absent from mobile banking," continues Musto.

More information: www.keynote.com ((Comments on this story may be sent to newsdesk@closeupmedia.com))

[ Back To Cisco News 's Homepage ]

FREE eNEWSLETTER


Cisco NEWS


FEATURED WHITE PAPERS


FEATURED PODCASTS


Cisco RSS FEEDS







Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy