|[March 29, 2010]
ESM Names Paul Konkel Chief Information Officer
HIGHLANDS RANCH, Colo. --(Business Wire)--
ESM, a provider of student lifecycle solutions to help schools enroll, graduate and place more students, has named Paul Konkel as its new chief information officer. Konkel brings two decades of experience leading operations and technology teams to produce peak levels of performance, service delivery and profitability.
As CIO, Konkel will oversee ESM's entire IT organization and lead its technology vision and strategic direction. He will be instrumental in managing and evolving ESM's scalable, performance-driven technology, which powers the company's state-of-the-art call center and provides seamless integration with clients' existing systems.
"We are delighted that our IT organization will be under Paul's guide - his insight and expertise will be critical not only in advancing our operations and processes, but also enabling us to better support our clients," said Doug Kelsall, president and CFO of ESM. "We look forward to leveraging his IT knowledge to stay on the forefront of student lifecycle solutions as we look to develop new and exciting ways to help our clients achieve their enrollment, retention and placement goals."
Konkel's core areas of senior IT executive expertise include strategic planning and execution, business intelligence and analytics, call center operations, process improvement, IT service management, and software and system development. He has engineering and developer certifications from Microsoft, Cisco (News - Alert) and PeopleSoft (Oracle) and is Six Sigma certified.
Throughout his career, Konkel has held senior leadership positions at Experian, MetaSig6 Advisors, True Logic Financial Corporation, Narex Inc., Mellon Ventures, and AUB- IVY Group Inc. He has supported Fortune 50 and Fortune 500 clients in technology development, process improvement, systems architecture and data driven performance measurement.
Konkel has a degree in Economics from the University of Pennsylvania. Additionally, he holds several advisory positions with various small to mid-size technology, call center and manufacturing companies.
ESM provides student lifecycle solutions to help institutions enroll, graduate and place more students. Leveraging its highly trained people, performance-driven processes and advanced technology, the company complements an institution's in-house teams. ESM operates the largest education-only call center in the country with 600 people in four U.S. locations, delivering rapid, cost-effective lead processing, high contact rates and strong conversion rates. Additionally, ESM provides student retention solutions to improve graduation rates, as well as career placement services to help students succeed professionally. To learn more, please visit http://www.esm-sls.com.
[ Back To Cisco News 's Homepage ]