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February 05, 2013
Cisco News - FlexITy Earns Cisco's Gold Star Rating in Customer Service Excellence
By Oliver VanDervoort, Contributing Writer
The customer service industry in the technology field can be a hard one to pin down. Companies have to deal with customers who may or may not have a real firm grasp on the devices and the technology they are using.
FlexITy is a Canadian company that has done so well keeping its customers happy that it was recently received the Excellence Gold Star for customer service from Cisco.
Peter Stavropoulos, the chief executive officer for FlexITy noted in a recent statement that Cisco (News - Alert) and FlexITy both share a dedication to top of the line customer service, "Our key differentiating feature is our consistent approach to customer satisfaction, and we truly value our partnership with Cisco as they recognize this commitment."
Cisco actually has a couple of different levels when it comes to handing out its customer service awards. In order to reach Gold, Silver or Premier Certified, a company has to hit some regional targets and goals that uses a weighted average in the customer service arena. The performance of a company’s customer service is looked at over a 12 month period, and both pre and post sales performance is taken into account.
FlexITy’s main focus in the tech business world is as a provider of voice, data and managed services throughout Canada. Infrastructure design, implementation and optimization of infrastructure management are all services that the company works to provide to its clients, while also giving Gold level customer service based on the Cisco scale. Balancing the delivery of these kinds of services, with the kind of patience and wherewithal needed in attaining a high customer service excellence rating, is a worthy accomplishment.
Edited by Ashley Caputo
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