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November 07, 2012

Cisco News - Turkey's Isbank Deploys Cisco's Borderless Networks and Collaboration Solution to Optimize Service Offerings

By Calvin Azuri, TMCnet Contributor

Cisco (News - Alert) (News - Alert) recently announced that its Borderless Networks and Collaboration infrastructure has been deployed by Turkey-based, Turkiye Is Bankasi (Isbank). The bank will use Cisco technology to improve its business agility, accelerate product and service development and to enhance its customer service.

Thanks to the newly transformed secure intelligent network, nearly 25,000 employees and more than 1,200 branches of the bank across Turkey and Europe will now be able to communicate and collaborate easily.

In a statement, Emrah Gökçe Aygün, IT infrastructure manager, Turkiye Is Bankasi, said, "The technology solution which is implemented at Isbank is a key enabler for innovative business applications. With the new intelligent network in place, we now have the flexibility to expand any solution to any Isbank branch. At Isbank, we are looking at our network as the platform for future solutions, such as branch of the future with remote experts, as well as virtualization and cloud services. Every solution can now be tied to another, which will change the way Isbank interacts with its customers."

By deploying Cisco Borderless Networks and Collaboration Infrastructure, Isbank has been able to transform its network by completely renewing its local area networks (LANs) and wide area network (WAN) with switching and routing solutions from Cisco. The bank has also put into place a number of new collaboration solutions thanks to the new Cisco intelligent network.

Cisco collaboration solutions have also enabled Isbank to realize a number of its key objectives which include enhanced business processes and customer experience across the entire branch network. The bank now offers its customers with multichannel customer relationship management, while its employees enjoy easy collaboration over any device and from any location.

Cisco TelePresence endpoints at Isbank’s headquarters and across its nine regional offices support high-definition video conferencing which has not only reduced travel time, but has also helped the bank enhance its meetings and decision making, and optimized communication and collaboration among various teams. Furthermore, now instead of having 1,200 separate PBX (News - Alert) (News - Alert) systems, telephony at the bank has been integrated with the IP-based network which is supported by one central team.

Edited by
Rachel Ramsey

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