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May 29, 2012

Cisco News - Enghouse Interactive's CT Connect Compatible with Cisco Offerings

By Carolyn J Dawson, TMCnet Contributor

Enghouse Interactive’s CT Connect v7.6.2 has been verified by Cisco as compatible with Cisco Unified Communications (News - Alert) Manager v8.5, part of Cisco’s Interoperability Verification Testing.

Enghouse Interactive’s Cisco consumers and associates have assisted Enghouse in developing this product, fulfilling the computer telephony integration (CTI) requirements of the Cisco (News - Alert) end user community.

The intricacies and expenses related to incorporating Cisco’s Unified Communication platforms with enterprise business and CRM application are considerably lower with Enghouse’s (News - Alert) CT Connect. Third-party applications can be incorporated with Cisco telephony features in a flawless manner using this solution, allowing organizations to offer increasingly proficient and successful consumer service.

Organizations can also effectively apply features like screen pop and click-to-dial with CT Connect, accelerating CTI (News - Alert) incorporation projects and enhancing efficiency and consumer experience across the enterprise.

“As a member of the Cisco Developer Network, we understand how critical it is to meet rigorous verification processes so that our products are Cisco compatible,” said Kimberly Beckley-Reil, Product Manager at Enghouse Interactive (News - Alert). "CT Connect delivers on the promise of Unified Communications, blending communication functions into mission-critical solutions, delivering real, quantifiable business value.”

“With CT Connect integrated with your business application, you can expect improved customer satisfaction, higher first call-resolution rates, shortened call lengths and decreased per-call costs,” she said.

Associates and consumers can develop unified communications and contact center solutions in an economically viable manner by offering innovative incorporation with all chief communications systems, using Enghouse’s CT Connect’s standards-based CTI software.

Customers see a proficient, custom and real-time response by incorporating an organization’s communication platform and business applications with CT Connect, aiming for early call resolution for each customer each time.

Over one million agent seats across the world, including seats at some major global organizations, have been communication-enabled by CT Connect. The significance of every consumer interaction is maximized with the technology and proficiency offered by Enghouse Interactive.

Edited by Braden Becker

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