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Cisco - FEATURED ARTICLES

April 16, 2012

Cisco News - Cisco Awards Cisco Unified Contact Centre Enterprise Authorised Technology Provider Status to Intact Integrated Services

By David Delony, Contributing Writer

Intact Integrated Services has announced that it has been awarded Cisco's (News - Alert) Unified Contact Centre Enterprise Authorised Technology Provider Status, certifying that they've completed the training requirements to sell Cisco Unified Contact Center solutions.


The requirements include achieving Cisco Advanced Unified Communications (News - Alert) Specialization, as well as maintaing high levels of customer service.

“In the Cisco sphere, we’re committed to ensuring that our channel partner customers have access to all the expertise and service skills they need to optimize their deployment of complex Cisco advanced technology propositions such as Unified Communications, UCCE and Cisco Unified Customer Voice Portal, as well as their complex Wireless, Security and Data Centre service requirements,” Bob Dalton, Intact Integrated Services Group’s Chief Executive Officer, said.

“We’re seeing growing demand from the Cisco partner community for Intact to provide the key development and implementation skills around these key Cisco technologies, and that’s why we’ve invested the significant time and resources needed to make sure our UCCE, CVP and other services are accredited to the highest level,” he said.

“At Intact ,” he continued, “we recognize that while some of the latest UC technologies have enormous potential, they also bring with them considerable risks in terms of their complexity and costs – both for the end-user organization and for the partners involved in their implementation. Intact can help partners de-risk these engagements -- with Cisco’s Unified Contact Centre Enterprise solution, for example, we invested early in the skills and Cisco ATP (News - Alert) requirements necessary to deliver best practice UCCE solutions, and this year we’ve been busy supporting Cisco partners in the delivery of complex Cisco UCCE projects in key sectors such as financial services and local government.”

Intact appeared to pass with flying colors. “Authorized Technology Provider Partners are instrumental in helping Cisco successfully deploy advanced networking technologies that deliver operational improvements and a competitive advantage,” Richard McLeod, director of unified communications for worldwide channels at Cisco said. “As a Cisco Unified Contact Center Enterprise ATP Partner, Intact has invested in the skills necessary to bring enterprise-class contact centre solutions to our joint customers.”




Edited by Rich Steeves



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